Terms

Effective date: 13 November 2026. These terms are in force.

Who these terms are with

These terms are between you and Tharu Studio, which operates as a registered DBA of a Texas limited liability company, based in Katy, Texas, USA (“Tharu”, “we”, “us”).

These terms are governed by the laws of the State of Texas, and any dispute between us goes to the state or federal courts for Fort Bend County, Texas.

What Tharu is

Tharu helps studios manage enquiries and fulfil orders. Your studio is responsible for the products it makes, the agreements it reaches with its customers, and the payment instructions it gives them. Tharu records what you tell it. It does not sell anything to your customers on your behalf, does not collect or hold money from your customers, and does not take a share of what they pay you. Your customers pay your studio directly, by whatever method your studio tells them.

Your account and your studio

You are responsible for keeping your sign-in details safe and for what is done under your account. Each studio’s data is kept separate from every other studio’s, and a subscription covers one studio.

What you pay

Tharu costs US$29 per studio per month, plus applicable taxes shown before purchase. It is charged to the card you give us when you subscribe and renews each month until you cancel. Any tax is shown separately at checkout and on every invoice, so it is never folded silently into the price.

A new studio starts with a 14-day free trial. It begins the moment the studio is created, and we take no card to start it and charge nothing unless you subscribe. The exact day it ends is shown in the app under Your plan, and two days before it ends we email the studio owner to say so.

If a payment does not go through

If a renewal fails, we email you and provide a three-day grace period to resolve the payment. If it has still not gone through at the end of those three days, the studio is paused in the way described below. A failed payment never removes time you have already paid for.

What a pause does, and does not, stop

A studio is paused if the 14 days end without a subscription, or if a renewal has still not gone through after its three days of grace. A pause stops new business and keeps what you have already promised to somebody.

While your studio is paused you can still sign in, read every order and customer record, and download your customers, orders and payments as three CSV files from Your plan. Quotes and invoices you have already sent stay readable to the customers who received them, and a payment against an invoice that was already accepted can still be recorded, so the money your customers owe you is not held up by us.

What stops is taking on new work. New enquiries through your public request form are refused while the studio is paused, and a customer cannot accept a new quote, or accept the terms on an invoice that has not been accepted yet. Most actions that create or change records are unavailable during a billing pause, except the payment recording described above.

A billing pause does not itself delete records. Retention, deletion and export are described in our Privacy policy.

Cancelling

You can cancel at any time, yourself, from Your plan in the app: Manage subscription opens the payment page where you stop it. You do not have to ask us, and there is nothing to phone.

Cancelling stops the subscription renewing. You keep working to the end of the period you have already paid for — not a day less — and the studio is paused after that, in the same way as above. Resubscribing restores the editing features of your studio. Availability of previously stored records is subject to our Privacy policy.

Refunds

We do not routinely refund part of a month, because cancelling already leaves you the time you paid for. We will refund a duplicate charge, a charge made in error, and anything the law gives you a right to have back. If something has gone wrong with a charge, write to us and we will look at it.

Existing pilot studios

The seven studios set up under a guided pilot before subscription billing existed keep the arrangement they were given, with no end date and no charge. We will contact them before proposing any change.

What we do not promise

Tharu is a record-keeping tool. It does not check that an amount, a date or a dietary note is correct — it shows you what was entered and where it came from, so you can check it yourself. Automatic customer reminders are not active. Card collection from your customers through Tharu is not switched on in this release.

Changes to these terms

If we change these terms we will say so on this page and, for a change that matters, tell studios by email before it takes effect.

Nothing on this page is legal advice.