Before your first order.
Who uses Tharu?
Independent cake designers, pastry teams, studio owners and commercial celebration counters can all follow a custom order from enquiry to collection. For a supermarket department, the focus is its celebration orders; multi-store forecasting and replenishment are outside this workflow.
Where do I start on a busy morning?
Open Today for handovers and work that needs your attention. From Maya’s collection, open the order to check the agreed design before she arrives.
Can one customer have two celebrations in progress?
Yes. Each celebration keeps its own date, design and stage. The customer profile brings those orders and their recorded history together.
What if someone enquired but never booked?
Prospects helps you find people with an enquiry and no evidence of a booking. Where booking history is unclear, Tharu keeps that uncertainty visible.
How should we use dietary notes?
Read the note on the order where it was recorded. Ask the customer to confirm requirements for each new celebration; a previous request cannot establish allergy status or safety.
Can I check capacity before offering a date?
Use Calendar to review bookings, active holds and closed days. Confirm the date with the customer once you have reviewed your studio’s workload.
Which customer payments can I record?
Configure instructions for Cash, Zelle, Venmo, PayPal or Cash App where available. Receive payment through your chosen method, then record it against the order. Recording a deposit does not charge the customer. Card collection through Tharu is not switched on, so no card is taken here.
Are balance reminders sent automatically?
Customer reminders are manual. Your team decides when to follow up.
Is the Inbox powered by machine learning?
No. The Inbox is ordered by plain rules, with the reason shown beside each request. AI is used today in one place only: Expenses, to suggest receipt details that you check and save.
Does Tharu schedule my team?
Calendar shows orders, holds and closed days, with Month, Week, Day and Agenda views, and lets you reschedule an accepted order. Staff task lists and task reminders aren’t part of Tharu yet.
Do you also build websites?
Yes, as a separate service. Studio websites are built with you, one studio at a time, and connect to Tharu’s enquiry form. Tharu works without one.
Can we get help with setup?
Use guided setup to discuss your studio’s workflow. For questions, email hello@tharu.studio.